The View from iStreet Solutions Blog
In today’s business environment options for delivery of IT solutions have changed dramatically. In the past, on-site IT services required a dedicated physical space for equipment and hardware, application and software user license expenses, a team of skilled employees to keep the system working properly, and more. This is generally considered the Capital Expenditure (CaPex) model.
Now, most IT requirements can be provided remotely to any sized company through the cloud by managed cloud computing services companies. These companies work with businesses to determine their IT needs, design a customized cloud IT solution/service package, and then charge a subscription fee for their services. This is considered an Operational Expenditures (OpEx) model.
This is a simplistic summary of both IT delivery models and the merits of each have been widely debated. Yet more and more companies are opting for an OpEx model for their IT services. Nancy Zumbrano states, “Organizations have more options because they can afford the latest and greatest technology without having to find a large bucket of funds upfront to pay for it. Instead, they can focus on their core competencies and transition many of their CapEx investments to OpEx spending, freeing up cash for those investments and other projects that drive revenue and growth.” (1)
Will You Be Ready If Disaster Strikes?
Most disasters occur without warning. On June 28, 1992 two major earthquakes hit Southern California – a 7.3 magnitude at 5:00AM and a 6.3 three hours later. I was there – and unprepared. I had been warned about having earthquake survival provisions on hand in the event of “the big one.” But I kept putting it off blaming my busy life. Fortunately, damage in our area was minimal. We were lucky.
Perhaps you are a business owner/executive or IT manager and have been warned about the need to develop Business Continuity (BC) and Disaster Recovery (DR) plans. You agree it’s important but keep putting it on the back burner. But you may be testing your luck – or worse. Failure to prepare adequately for natural or man-made disasters that disrupt your business could lead to financial disaster.
By definition Business Continuity addresses the full scope of a business’ mission-critical activities. In the event of a disaster, it establishes the activities that should take place “to prevent interruption of mission-critical services, and to reestablish full functioning as swiftly and smoothly as possible.”  Business Continuity involves keeping all essential aspects of a business operating despite significant disruptive events.
Closely related, and oftentimes considered synonymous, is Disaster Recovery. Disaster Recovery solely addresses a company’s IT systems and services. Wikipedia defines Disaster Recovery as “a set of policies and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced disaster. Disaster Recovery focuses on the IT or technology systems supporting critical business functions.” Read More
Tags: earthquake safe, Bay Area Earthquake Zone, IT Support, Disaster Recovery, small and medium businesses, IT Services, cloud, Managed Cloud Computing as a Service, cloud computing, cloud services, managed cloud computing, Data Management, Data Security, Business Continuity
Keeping your sensitive business data safe
IT data security has once again become an issue of major concern with the recent data breach at the federal Office of Personnel Management where the personal data of four million government employees was compromised. This event has raised the level of concern company executives and IT managers have over the issue of data security. In fact, data security/management has been identified as a main priority for organizations of every size and genre.
“Data security means protecting data, such as a database, from destructive forces and from the unwanted actions of unauthorized users.” WikipediaRead More
CEO's, Line of Business Managers and IT Management are responsible for the information security of the company. They are responsible for managing the monitoring of the companies electronic and physical security measures using a variety of methods and personnel, such as reports and/or alerts inherent in the information systems. Managers are responsible for the performance of regular reviews and risk assessments. Internal and external auditors are called on periodically to review relevant aspects of enterprise security. While not limited to security, many segments of incident management are handled by the IT organization.Read More
The Service Desk is a diagnostic function essential to managed cloud computing. The Wikipedia definition is “A Service Desk is a primary IT service within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both Users and IT employees.”
Sometimes the Service Desk operates in the background of cloud service management. But when troubles arise, an effective Service Desk with properly deployed cloud management software can help make the difference between a good or ineffective problem resolution.
Operating a managed cloud requires the coordination of processes, personnel and technologies. The cloud service management processes controlled by the Service Desk are:
- Service level
- IT service continuity
Service Desk personnel have the responsibility of providing business systems support that sustain a company’s revenue generating activities. Actions by Service Desk personnel primarily involve being the central and single point of contact (SPOC) between managed cloud users and the cloud service management provider. In all cases our mobile and global society require that services be available whenever and wherever they are demanded. Service Desk personnel consolidate the information surrounding the key service processes to maximize service availability. The Service Desk springs into action to restore cloud management services whenever a degradation is noted via the incident and problem processes.Read More
In our last blog post we discussed how Managed Cloud as a Service (MCaaS) provides both IT and finance benefits to help you grow your business. Now I’d like to consider the processes these cloud services can perform for you:
• Service Desk (single point of contact (SPOC) for all incidents and user issues)
• Incident Management (solve and monitor incidents, raise problems)
• Problem Management (solve and monitor problems, raise changes)
• Change Management (plan, control and perform changes)
• Configuration Management (configuration and relations between assets)
• Service Level Management (setup, review and adapt appropriate service levels)
• Capacity Management (infrastructure capacity)
• Availability Management (service availability)
• Continuity Management (business continuance)
• Cost Management (Total Cost of Ownership)
Our managed cloud computing as a service provides an alternative to in-house equipment specifications and procurement, operational planning, implementation, financing, and ongoing operations of your enterprise business applications. By utilizing this service as a SUPPORT for your business you are allowed to focus your effort and resources on RUNNING your business. Simple! Right!Read More
The buzz surrounding cloud computing is oftentimes lost by the employees that are actually doing the work. Truth be told the cloud is simply a different way of delivering business application services to users. For users, the change should be imperceptible. But managed cloud computing does have real impact on business, particularly for the IT department - who is responsible for delivering services - and the finance department - who is responsible for paying for them. This blog post will shed new light on the topic by explaining how IT and finance departments have changed and how they would benefit by moving to managed cloud computing as a service. As a service provider that offers Managed Cloud as a Service (MCaaS) it is both our challenge and opportunity to provide these services as a valuable offering to small and medium sized businesses. We have been doing this for years. Read more...Read More
Taking on SAP All-in-One for your business is an important decision, and we include SAP Business Suite on HANA here as well. Enterprises and SMBs want to get the best value from their investment. SAP Solution Manager assists in achieving value by aiming to serve business needs and optimize availability. SAP ERP must be functional 24/7 and support the changes and demands of modern business operations. SAP Solution Manager assists in optimizing the cost of implementation and maintenance of your SAP solution while working to improve its quality and stability. SAP Solution Manager. And most importantly, you can use its already existing functionality to build and run SAP HANA scenarios.Read More
The San Andreas Fault runs right through San Francisco and the Bay Area. In 1989 the seismic activity on the fault spawned the Loma Prieta Earthquake measuring 7.1 in magnitude, damaging San Francisco and the surrounding region leaving it idle for weeks. (NOTE: The March 2011 Japanese earthquake measured 8.9). Do you want your Cloud hosting with a provider in San Francisco directly on the San Andreas Fault Line? Risk averse executives choose Sacramento, well outside the Bay Area Seismic zone. The seismic zone contains the Townsend St. data center cluster, which is on top of the extremely dangerous liquefaction zone.