DATABASE ADMINISTRATION SERVICES

iStreet provides three levels of Database Administration (DBA) Services for MSSQL, MySQL, Oracle and SAP databases.

DBA Service Levels are included in each iStreet IT Service Level package listed - FAST, FASTER or FASTEST.

DBA Services are also available as separate Managed IT Service offerings.

FAST/Level 1 DBA Services

FASTER/Level 2 DBA Services

FASTEST/Level 3 DBA Services

Provide 24x7x365 live DBA support

24×7 DBA Service Requests (SRs) “Perform Database Tasks upon Request”

Proactive DBA Activities “Improve Database Environment”

Implement monitoring and ticketing systems

Execute on all incidents received at FAST Level

Serve as escalation from FASTEST Level

Monitor and troubleshoot scheduled jobs

Provide 24x7x365 DBA request availability

Provide 24x7x365 DBA request availability

Monitor and troubleshoot backup/recovery jobs

Perform database install and creation

Perform database install and creation

Monitor custom events and replication/clustering

Create schemas, tables, views, indexes, etc.

Advise and consult on architecture and engineering issues and approaches

Respond to incidents, alerts and notifications

Optimize CPU and memory utilization

Provide Senior DBA support & collaboration

Available as a separate DBA Service Package

Perform database upgrades and migrations

Perform complex issue resolution/correlation

 

Perform database patching and/or bug fixes

Perform root cause analysis on recurring issues

 

Perform database refresh/cloning/cleansing

Provide issue tracking and communication

 

Perform database configuration and validation

Perform advanced database and query tuning

 

Perform data/index/disk re-organizations

Perform proactive space/growth management

 

Perform SQL/database/instance tuning

Database security, compliance, licensing

 

Execute and verify DDL/DML/scripts

HA, DR and scalability improvements/strategy

 

Available as a separate DBA Service Package

Backup and recovery improvements/strategy

 

 

Clustering and replication improvements/strategy

 

 

Available as a separate DBA Service Package

To discuss iStreet Database Administration Services with our DBA specialists, contact us at esales@istreetsolutions.com or 866.976.3976.

Our goal is IT SIMPLIFIED.