What you get when you host your SAP ERP application with iStreet?
We’ve just created an FAQ that provides an overview of how our application hosting service is structured and what it provides. Here’s an “overview of the overview” – I hope you find it helpful.
What basically comes with iStreet’s application hosting services?
Unless otherwise specified, iStreet supplies everything it takes to provide you with a fully functional hardware and software environment for your application -- available 24x7x365 except for mutually agreed maintenance and downtime windows.
That includes enterprise-class application hosting services built on industry best practices, best-of-breed technology and our own deep expertise and proprietary solutions. Each managed application platform and / cloud application paltform is customized based on your requirements for hardware, operating system, database support, backup and storage, availability, etc.
iStreet also provides full support and management for the infrastructure your hosted application runs on, based on a comprehensive Service Level Agreement. That includes a formal change management process on our end.
What are the SAP hosting pricing methods iStreet uses?
See our previous SAP Hosting Pricing blog.
What support is included?
We provided “Manned Basis Support” – that is, live expert support just a phone call away -- from 7:00 a.m. to 7:00 p.m. Monday through Friday in your primary US time zone.
This same level of support is available around-the-clock for Severity 1 and 2 incidents.
How does iStreet size an SAP environment?
Based on information we get from you, iStreet will provision and size your SAP application environment (hardware, software and services) to meet your specific performance, availability, storage and support requirements.
We have a lot of experience with this.
What project management services does iStreet provide during the implementation of hosted applications?
iStreet will take care of many of the key project management activities associated with your transition to our hosted service. This includes: creating and maintaining an implementation/migration plan; defining and tracking project milestones; and managing the change control process until your transition is complete.
We’ll also perform both pre- and post-transition quality reviews (which includes promptly resolving any non-compliance issues).
What database administration services does iStreet provide?
iStreet will provide expert DBA functions in accordance with best practices for your environment. These generally include:
• Database installation and configuration per your needs
• Installation of release upgrades, maintenance and patches
• Assistance in performing pre go-live database problem analysis and resolution
• Database monitoring
• Post go-live database optimization (tuning)
What backup and recovery services does iStreet provide?
Our backup/recovery services typically include implementation of a backup strategy and procedures; daily, weekly and monthly backups of your database, archive logs and file systems; and management of backup software and media.
iStreet will also perform database restores at no extra cost during your Manned Basis Support timeframe.
Where can I get more information?
If you haven’t already, you might want to start by downloading our complete application hosting FAQ.
If you have any additional questions or would like more information, please contact an iStreet Customer Representative at 877-595-8479 or 916-978-8273. Or e-mail us at firstname.lastname@example.org.
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