HOW WE HELP - SERVICES DESIGN SOLUTIONS
iSTREET's IT services design management solutions
IT services design management solutions available through iStreet include:
Service Catalog Management: The objective of ITIL Service Catalog Management aims to ensure that a Service Catalog is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalog Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
Service Level Management: ITIL Service Level Management aims to negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels.
Capacity Management: ITIL Capacity Management aims to ensure that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Capacity Management considers all resources required to deliver the IT service, and plans for short, medium and long term business requirements.
Availability Management: ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.
Service Continuity Management: IT Service Continuity Management (ITSCM) aims to manage risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management.
Information Security Management: Information security (ISec) describes activities that relate to the protection of information and information infrastructure assets against the risks of loss, misuse, disclosure or damage. Information security management (ISM) describes controls that an organization needs to implement to ensure that it is sensibly managing these risks.
Supplier Management: The objective of ITIL Supplier Management is to ensure that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments.
(Sources: Wikipedia, Wiki IT Process Maps)
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